Before submitting, check the FAQ below (if you have sound problems in particular). We'll get back to you ASAP, thanks!
Some Common Questions & Answers
Some common issues. If none of these solve your issue, please send us an email!
NEW! iOS Only: I have no sound or sound that cuts out!.
1. Make sure your volume is up AFTER the app is started and check your MUTE switch on the side of your device.
2. Make sure you're are using the latest version of the app and the latest version of iOS (Apple has confirmed a rare issue with iOS 4 and the sound format we were using).
3. If you are using an iPad, go to your settings and if your iPad side switch is set to "orientation lock", change it back to mute. Unmute and check the app, if it works, you should be able to restore the orientation lock setting.
4. Restart your device by holding the power button on top of the device until you see SLIDE TO POWER OFF, power off and wait until it shuts down completely before restarting.
iOS: The App won't start, or something just isn't right!.
When something goes wrong, the best bet is usually to restart:
Restart your iPhone Do this by holding the power button on top of the phone until you see "slide to power off". Give it 10 seconds or so to turn off, then you can turn it back on.
Restart your iPad To restart the iPad, press the hold and home buttons at the same time. The hold button is on the top right corner of the iPad's case. The home button is the circular button just under the screen on the center of the iPad. Hold these buttons down until the screen flashes and goes dark. You can then restart the iPad by holding down the Hold button until the Apple icon appears.
iOS: I want to reinstall the app.
You can resync your phone in iTunes to reinstall an app.
You can also click "BUY" again in the app store. Apple won't charge you twice, but will prompt you to download again.
Android: App won't install.
This is a Google Market issue that occurs with all apps. The best way to fix is to: go to:
Settings >> Applications >> Download Manager
Settings >> Applications >> Market
And find and press the clear cache or clear data button.
Then try and reinstall by going back to the Market application and hitting the install button under "My Downloads".